Frequent Buyers Club

Returns & Refunds

Return & Refund Policy

Thanks for shopping at Tasmanian Animal Supplies. If you are not entirely satisfied with your purchase, we’re here to help.


You have 14  Business days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit straight away.

Depending on your financial intuition you will see it on your bank statement within 5-10 working days.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.

Note:The shopfront & online ordering is closed for the upcoming two month due to the owners health we apologise for any inconvenience caused.